Privacy Policy
Last updated: April 10, 2026
We are committed to protecting your privacy and ensuring your data is handled securely.
The Training Hub ("we", "our", or "us") operates the training management platform. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.
Information We Collect
Personal Information
We collect information that you provide directly to us, including:
- Name, email address, and contact information
- Account credentials (username and password)
- Payment information (processed securely through Stripe)
- Profile information (photo, preferences, settings)
- Course enrollment and attendance records
- Documents and files you upload
- Communications with our support team
Automatically Collected Information
When you use our platform, we automatically collect:
- Device information (IP address, browser type, operating system)
- Usage data (pages viewed, features used, time spent)
- Log data (access times, error logs, performance metrics)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our services
- Process your bookings and payments
- Send you booking confirmations and reminders
- Communicate with you about your account
- Provide customer support
- Analyze usage patterns and improve user experience
- Prevent fraud and ensure platform security
- Comply with legal obligations
- Send marketing communications (with your consent)
Data Storage and Security
We implement appropriate technical and organizational measures to protect your data:
- Data is stored on secure servers (Supabase) with encryption at rest
- All data transmission is encrypted using SSL/TLS
- Access to personal data is restricted to authorized personnel only
- We conduct regular security audits and vulnerability assessments
- Automated backups are performed daily with 30-day retention
- Multi-factor authentication available for enhanced security
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Sharing and Disclosure
We may share your information in the following circumstances:
Service Providers
We share data with third-party service providers who help us operate our platform:
- Supabase - Database and authentication services
- Stripe - Payment processing
- Vercel - Hosting and deployment
- Email service providers - Sending notifications and receipts
Legal Requirements
We may disclose your information if required by law or in response to:
- Court orders or legal processes
- Government or regulatory requests
- Enforcement of our terms of service
- Protection of our rights, property, or safety
Business Transfers
If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Your Rights
Under GDPR and other privacy laws, you have the following rights:
- Access - Request a copy of your personal data
- Rectification - Correct inaccurate or incomplete data
- Erasure - Request deletion of your personal data
- Restriction - Restrict processing of your data
- Portability - Receive your data in a machine-readable format
- Objection - Object to processing of your data
- Withdraw consent - Withdraw consent for data processing
To exercise these rights, please contact us at privacy@thetraininghub.com.au
Children's Privacy
Our platform is designed for training centers and adult learners. We do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
The Training Hub
Email: privacy@thetraininghub.com.au
Phone: 1300 XXX XXX
Address: Queensland, Australia