Terms of Service
Last updated: April 10, 2026
Please read these terms carefully before using our platform.
These Terms of Service ("Terms") govern your access to and use of The Training Hub platform ("Service"). By accessing or using the Service, you agree to be bound by these Terms.
Acceptance of Terms
By creating an account or using our Service, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms, you must not access or use the Service.
You must be at least 18 years old to use this Service. By using the Service, you represent and warrant that you are at least 18 years of age.
Description of Services
The Training Hub provides a comprehensive training management platform that includes:
User Accounts
Account Creation
To use certain features of the Service, you must create an account. You agree to:
- Provide accurate and complete information
- Maintain the security of your password
- Promptly update your account information
- Accept responsibility for all activities under your account
- Notify us immediately of any unauthorized access
Account Types
We offer different account types with varying permissions:
- Super Admin - Full platform access and configuration
- Admin - Administrative access to manage operations
- Trainer - Access to courses and student information
- Receptionist - Booking and enrollment management
- Student - Personal portal and course access
Acceptable Use
You agree not to:
- Violate any applicable laws or regulations
- Infringe on intellectual property rights
- Upload malicious code or viruses
- Attempt to gain unauthorized access to the Service
- Interfere with the proper functioning of the Service
- Use the Service for any illegal or unauthorized purpose
- Harass, abuse, or harm other users
- Impersonate any person or entity
- Collect or store personal data of other users without consent
Payments and Billing
Subscription Plans
We offer various subscription plans with different features and pricing. You agree to:
- Pay all fees associated with your chosen plan
- Provide valid payment information
- Authorize automatic billing for recurring subscriptions
- Review and accept our pricing and billing terms
Payment Processing
All payments are processed securely through Stripe. We do not store your payment card information on our servers. By making a payment, you agree to Stripe's terms and conditions.
Refunds
Subscription fees are non-refundable except as required by law. If you cancel your subscription, you will continue to have access until the end of your current billing period.
Price Changes
We reserve the right to change our pricing at any time. We will provide at least 30 days' notice of any price changes for existing subscriptions.
Intellectual Property
The Service and its original content, features, and functionality are owned by The Training Hub and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.
User Content
You retain ownership of any content you upload to the Service ("User Content"). By uploading User Content, you grant us a non-exclusive, worldwide, royalty-free license to use, store, and display your content solely for the purpose of providing the Service.
You represent and warrant that:
- You own or have the right to upload the User Content
- Your User Content does not violate any third-party rights
- Your User Content complies with these Terms
We reserve the right to remove any User Content that violates these Terms or is otherwise objectionable.
Termination
You may terminate your account at any time by contacting us or using the account settings. We may terminate or suspend your account immediately, without prior notice, if you breach these Terms.
Upon termination:
- Your right to use the Service will immediately cease
- We may delete your account and User Content
- You remain responsible for all fees incurred before termination
- You must cease all use of our intellectual property
Disclaimers and Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED.
We do not warrant that:
- The Service will be uninterrupted or error-free
- Defects will be corrected
- The Service is free of viruses or harmful components
- Results from using the Service will meet your requirements
Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE TRAINING HUB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES.
Our total liability shall not exceed the amount you paid to us in the 12 months preceding the claim.
Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Queensland, Australia, without regard to its conflict of law provisions.
Any disputes arising from these Terms or your use of the Service shall be resolved through binding arbitration in Queensland, Australia, except where prohibited by law.
Changes to Terms
We reserve the right to modify these Terms at any time. We will notify users of any material changes by posting a notice on our platform or sending an email to your registered address.
Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.
Contact Information
If you have questions about these Terms, please contact us:
The Training Hub
Email: legal@thetraininghub.com.au